The best place to get started with a new endeavor is the beginning! Access this training to understand how to login to HealthyImpact 360, how to view your profile settings, and how to access the Help & Support app to manage accounts, see our FAQ, and questions.
Access this video to get a high level review of how the HealthyImpact 360 platform can assist in a user’s clinical workflow. We will point out applications that clinical information is accessible, how it can be utilized, and where it comes from to be presented within the HealthyImpact 360 platform.
Access this video to get a high level review of how the HealthyImpact 360 platform can assist in a user’s analytical workflow. We will point out applications that would be helpful for a provider all the way up to an administrator in seeing key performance metrics, membership details, high cost patient information, and much more. This video is a great place to start if a user is trying to learn more about their current performance and actionable items to perform better within the ACO.
Access this video to understand how the HealthyImpact 360 platform is utilizing each practice’s EMR integration to provide a more holistic view of a patient. EMR integration is focused on creating a full clinical and financial picture of a provider’s patient across the continuum, and we will review how that information is accessed via an EMR, what information is accessed, and how it is updated on a continuous basis.
Access this video to get a better understanding of how to create new users or disable users that no longer need access to HealthyImpact 360. This training also touches on how to change a user’s password and how to unlock an account if necessary.
This two-page document includes guidance to resolve common issues and a form to request help from the HI 360 Support team.
If you cannot resolve your issue, please complete page 2 of the form. Complete all applicable fields including the Priority Ranking which describes the severity of the issue.
Please email the completed form to SM_CHS_HI360_Support@wellcare.com.
Your request will be reviewed and assigned for resolution.
Access this video to get an overview of the Healthy Impact 360 Ignite Telehealth Platform. We will review how to access and use the platform, as well as review functionality of the system from both the Provider and Patient perspectives. Helpful tips on supported/recommended devices and web browsers is also covered.
Access this PDF to get an overview of each of the PY 2020 Quality Measures. This PDF document provides information on the clinical detail and intent of the measures, as well as useful tips and lessons learned from prior reporting periods.
This browser extension pulls key information about the selected patient from HealthyImpact 360 at a provider’s fingertips during patient encounters. It is most robust in conjunction with browser-based electronic medical records systems (EMR) but is useful with any EMR.
See an overview of the transitional care management (TCM) application. Learn how to view and use details and statuses for appropriate patients and populations to facilitate care coordination for patients experiencing a transition in care settings.