Our Bridge

Platform Navigation

Log into HealthyImpact 360, view your profile settings, and access the Help & Support app to manage accounts, and see our Frequently-Asked Questions

EMR Integration Process Overview

Learn how the HealthyImpact 360 platform accesses, utilizes and receives updates from a medical practice’s EMR integration to provide a more holistic view of a patient. EMR integration is focused on creating a full clinical and financial picture of a provider’s patient across the continuum.

Provisioning

Learn to create new users or disable users that no longer need access to HealthyImpact 360. This training also touches on how to change a user’s password and how to unlock an account if necessary.

HI360 Help/Support Request Form

Brief guidance to resolve common issues and a form to request help from the HI 360 Support team.
Complete all applicable fields including the Priority Ranking which describes the severity of the issue.
Please email the completed form to SM_CHS_HI360_Support@wellcare.com.
Your request will be reviewed and assigned for resolution.

DeRisk

Enables providers to monitor, track, and improve performance on submission of diagnosis codes that drive patient risk scores – important to understand patient acuity and ensure that it is properly reflected in the benchmarks for value-based care programs.

HI360 Application Overviews

Summarizes the functionality of core applications (modules) of the HealthyImpact 360 population health platform.

Provider Day in the Life Overview

Learn to efficiently incorporate daily use of the HealthyImpact 360 platform in your practice a suggested workflow of the most relevant features of the platform modules. This training should be viewed after the deep dive reviews of individual modules.

Help and Support

Instructions for Administrator level users to add and delete other users, view the audit logs of established users, and access the account manager.

Campaign Builder

Campaign Builder produces and disseminates invitations, events, newsletters, and social media to promote health, education, and provider/patient engagement. The app’s Reports Manager displays graphical and grid representations of campaign data over a time.

Message Center

Message Center is a HIPAA compliant messaging app for all HI360 users to communicate securely within the HI360 platform to staff, providers and value-based program partners. The secure message feature is easily accessed from within many of the apps in HI 360.

TCM

Overview of the transitional care management (TCM) application. View and use details and statuses for appropriate patients and populations to facilitate care coordination for patients experiencing a transition in care settings.

Blazespeaks

A browser extension that pulls key information about the selected patient from HealthyImpact 360 to be at a provider’s fingertips during patient encounters. It is most robust in conjunction with browser-based electronic medical records systems (EMR) but is useful with any EMR.

PHP

Patient Health Profile (PHP) is a comprehensive personal health record used for Case Management. Learn to display patient specific health histories, recent admissions, ER visits, and total patient costs.

Members

A snapshot of the total population’s utilization, highlighting metrics such as ER, Inpatient Admissions, and Skilled Nursing per 1,000 member months.

ACO Care Gaps 2020

For ACO users:
Use Care Gaps app to manage quality metrics: collect data and view quality rates for the assigned population. Chronic conditions and some preventive measures are prefilled based on claims and EMR data as well as data captured in the AWV tool or the Personal Health Profile. The questions reflect the ACO quality measure specifications flow.

ACO Blazeboard

For ACO users:
BlazeBoard is the landing page and core dashboard of HealthyImpact 360. It includes an overview of the ACO populations, a prioritized list of patients who should be contacted and graphic summaries of key ACO performance indicators.

Commercial Insights

For Commercial Plan users:
Insights is a snapshot of population health metrics including total spend (professional and facility), PMPM, and PMPY. The Top Expenditure Widget displays the physicians with the highest claims costs, the top 10% most expensive patients year to date, and the top 3 conditions that are driving costs The dashboard can be adjusted to view data sets across selected timeframes and can also be modified at the practice level. A robust claim details search function allows the user to create custom reports.... Insights includes reports to focus on ER Visits, Admissions, Re-admissions, Facility Rankings, Specialists and more.

Commercial Blazeboard

For Commercial Plan users:
BlazeBoard is the landing page and core dashboard of HealthyImpact 360. It includes an overview of the commercial value-based care program population, a prioritized list of patients who should be contacted and graphic summaries of key program performance indicators.

ACO Insights

For ACO users:
Insights is a snapshot of population health metrics including Parts A/B and total spend, PMPM, and PMPY. The Top Expenditure Widget displays the physicians with the highest claims costs, the top 10% most expensive patients year to date, and the top 3 conditions that are driving costs. The Estimated Savings/Losses widget depicts an evaluation of the shared savings based on the current costs and assignment lists in comparison to the benchmark. The dashboard can be adjusted to view data sets across selected timeframes and can also be modified at the practice level. A robust claim details search function allows the user to create custom reports. Insights includes reports to focus on ER Visits, Admissions, Re-admissions, Facility Rankings, Specialists and more.

ACO Commercial Scorecard

For ACO users:
Scorecard is a snapshot of the month’s performance vitals available within the timeframes of year to date or last year. The app ranks the selected practice versus the entire network’s population, based on a composite score that measures ER Visits and Admits per 1,000, SNF Length of Stay, ER send out rate, and the practice’s PMPM below benchmark. It also highlights missed revenue opportunities in Chronic Care Management and Annual Wellness Visits to assist physicians with focusing on additional revenue streams The Quality slider allows the user to view the percentage of patients completed for each measure.

PY2020-QR-CARE

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Falls: Screening for Future Fall Risk. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-DM

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Diabetes: Hemoglobin A1c (HbA1c) Poor Control (>9%).The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-HTN

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Controlling High Blood Pressure. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-MH

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Depression Remission at Twelve Months. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-PREV5

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Breast Cancer Screening. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-PREV6

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Colorectal Cancer Screening. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-PREV7

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Preventive Care and Screening: Influenza Immunization. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-PREV10

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-PREV12

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Preventive Care and Screening: Screening for Depression and Follow-up Plan. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY2020-QR-PREV13

Targeted for ACO audiences.
Use Care Gaps app to report data for ranked beneficiaries for Performance Year 2020 ACO Quality Measure Statin Therapy for the Prevention and Treatment of Cardiovascular Disease. The measure description and tips for meeting measure intent are integrated with instructions for completing the quality reporting using HealthyImpact 360.

PY 2020 Quality Measure Deep Dive Series

Targeted for ACO audiences.
Slide presentation of each of the PY 2020 Quality Measures: clinical detail and intent of the measures, as well as useful tips and lessons learned from prior reporting periods.