Our Training

Platform Navigation

The best place to get started with a new endeavor is the beginning! Access this training to understand how to login to HealthyImpact 360, how to view your profile settings, and how to access the Help & Support app to manage accounts, see our FAQ, and questions.

Clinical Overview – Blazeboard, Members, PHP

Access this video to get a high level review of how the HealthyImpact 360 platform can assist in a user’s clinical workflow. We will point out applications that clinical information is accessible, how it can be utilized, and where it comes from to be presented within the HealthyImpact 360 platform.

Analytical Overview – Insights, Scorecard, Members

Access this video to get a high level review of how the HealthyImpact 360 platform can assist in a user’s analytical workflow. We will point out applications that would be helpful for a provider all the way up to an administrator in seeing key performance metrics, membership details, high cost patient information, and much more. This video is a great place to start if a user is trying to learn more about their current performance and actionable items to perform better within the ACO.

Measure Deep Dive Series

Access this PDF to get an overview of each of the PY 2019 Quality Measures. This PDF document provides information on the clinical detail and intent of the measures, as well as useful tips and lessons learned from prior reporting periods.

EMR Integration Process Overview

Access this video to understand how the HealthyImpact 360 platform is utilizing each practice’s EMR integration to provide a more holistic view of a patient. EMR integration is focused on creating a full clinical and financial picture of a provider’s patient across the continuum, and we will review how that information is accessed via an EMR, what information is accessed, and how it is updated on a continuous basis.

Provisioning

Access this video to get a better understanding of how to create new users or disable users that no longer need access to HealthyImpact 360. This training also touches on how to change a user’s password and how to unlock an account if necessary.

Care Gaps Review

Access this video to get an overview of the HealthyImpact 360 platform’s Care Gaps tool which is utilized for attesting, reviewing, and reporting on GPRO measures. This video will go over how to see your current progress, how to filter down to access a specific practice’s information, and how to attest for each measure for a specific patient. The video also reviews the differences in the tool during and after GPRO season.

GPRO Focused Care Gaps Review

Access this training to get an overview of the HealthyImpact 360 platform’s Care Gaps tool for use during the GPRO Quality Reporting period. This sessions builds on the initial Care Gaps Review, but focuses on the functionality of the platform after the beneficiary sample/ranking file is loaded. This training will teach users how to close care gaps and how to toggle back and forth between PY 2019 Reporting and PY 2020 Care Gaps views.

CARE2 -Screening for Future Fall Risk

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the CARE2 -Screening for Future Fall Risk quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

PREV7 - Influenza Immunization

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the PREV7 - Influenza Immunization quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

PREV10-Tobacco Use Screening and Cessation Intervention

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the PREV10-Tobacco Use Screening and Cessation Intervention quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

MH1-Depression Remission at 12 Months

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the MH1-Depression Remission at 12 Months quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

PREV6-Colorectal Cancer Screening

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the PREV6-Colorectal Cancer Screening quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

PREV12-Screening for Clinical Depression and Follow-Up

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the PREV12-Screening for Clinical Depression and Follow-Up quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

PREV5-Breast Cancer Screening

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the PREV5-Breast Cancer Screening quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

DM-Hemoglobin A1C Poor Control (>9%)

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the DM-Hemoglobin A1C Poor Control (>9%) quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

HTN- Hypertension: Controlling High Blood Pressure

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the HTN- Hypertension: Controlling High Blood Pressure quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

PREV13- Statin Therapy for Prevention and Treatment of Cardiovascular Disease

This video integrates information from the Collaborative Health Systems Deep Dive document to demonstrate how to report the PREV13- Statin Therapy for Prevention and Treatment of Cardiovascular Disease quality measure for Performance Year 2019, with instructions for using the HealthyImpact 360 platform to enter data about the beneficiaries in the CMS ranking file.
The video contains important background information relevant to quality reporting and the HealthyImpact 360 platform, including implications of skipping measures and details of how to properly request that Collaborative Health Systems submit a request on your behalf to the Centers for Medicare and Medicaid Services (CMS) to review rare, unique circumstances that may warrant selection of “No-Other CMS Approved Reason” as a response to a question in the quality reporting process. If you have questions after viewing the video, please address them to your CHS Representative.

HI360 Help/Support Request Form

This two-page document includes guidance to resolve common issues and a form to request help from the HI 360 Support team.
If you cannot resolve your issue, please complete page 2 of the form. Complete all applicable fields including the Priority Ranking which describes the severity of the issue.
Please email the completed form to SM_CHS_HI360_Support@wellcare.com.
Your request will be reviewed and assigned for resolution.