Kayce Degenhardt: Frontline Trailblazer Winner for the 2025 Bold Awards

The Frontline Trailblazer Award honors innovators who are transforming frontline care by empowering clinicians, elevating the patient experience, and ensuring technology actively supports, rather than hinder, those delivering care. This year, the Bold Awards 2025 judges unanimously selected Kayce Degenhardt, MSML, CHCIO, PMP, RTR, Vice President of Clinical Applications at Inova Health System, for her extraordinary leadership in rebuilding trust, reshaping systems, and redefining what frontline-driven IT transformation looks like.

"Kayce is a true Frontline Trailblazer because she makes transformation real where it matters most-at the point of care," her nominator wrote. "Her initiatives are designed hand-in-hand with the nurses, physicians, and staff who use them, ensuring adoption and lasting impact."

Transforming Technology by Centering Frontline Realities
Kayce oversees more than 600 clinical applications and a team of over 210 professionals, driving the systems that clinicians rely on every day. Yet her leadership philosophy is rooted in something deeper than technology; it's rooted in humanity.

She began her career as a clinician in interventional radiology, caring for patients directly. That experience, she says, grounded her understanding of the stakes: "Being in front of the patient, I knew that technology would be a really important role in moving forward," she recalls.

Her perspective sharpened further during her mother's cancer journey in 2021, when Kayce supported her through every appointment, every authorization, and every delay. "It was really important that I had access to the information she was getting in order to help her navigate the system," she said. They encountered barriers that are all too familiar to patients today-multi-week waits for MRI appointments, fragmented communication, and administrative obstacles that slow care when time mattered most.

Her mother passed away that same year. The experience changed Kayce as a leader and as a person. "She made a difference in a lot of people's lives," Kayce reflected. "I want to impact other people's lives and take care of those we care about... I think people are really important." That conviction would go on to shape an entire division, and ultimately an entire health system.

A Reset That Rebuilt Trust and Accelerated Care
When Kayce stepped into her VP role, she quickly recognized that her team could not support frontline clinicians effectively until they stabilized their own foundation. "You can't pour from an empty glass," she often tells her teams. She has led Inova Health with that same philosophy.

Her first year was dedicated to rebuilding internal structures, cleaning up processes, clarifying ownership, and reorganizing teams to better support Inova's clinicians. That work drove an 87% backlog reduction in just 6 weeks, reenergizing staff and reestablishing confidence in IT's ability to deliver.

With the foundation restored, Kayce launched one of Inova's most ambitious systemwide technology initiatives: The Reset, a sweeping program to strengthen the core components of Epic that directly shape frontline workflows.

The results were exceptional:

  • Provider documentation time decreased by ~35% in many specialties, saving over 900 hours every month that clinicians can now reinvest in patient care.
  • In Radiology, new functionality implemented under Reset reduced advanced imaging appointment waits 6 full days, accelerating diagnosis and treatment.
  • Specialty redesign efforts standardized workflows across sites, improved usability, and empowered frontline staff through three-month sprint cycles that address real-world pain points.

As one colleague shared, these improvements "cleared obstacles that had long frustrated staff, enhanced access to care, and rebuilt trust in IT's ability to deliver technological excellence."

National Recognition for a Cutting-Edge Approach
Kayce's leadership did more than fix problems; it propelled Inova into national distinction.

Under her guidance, Inova achieved:

  • Epic Configuration Level 10 / Utilization Level 8
  • Epic Honor Roll Summa Cum Laude, placing Inova among the top 2% of organizations nationwide

Epic Corporate itself recognized what Kayce had accomplished, noting that her team was "moving mountains quicker than any other organization they've seen." High-performing organizations can take up to 13 months to achieve Epic's highest grant program level; Kayce's team completed it in just 6.

But for Kayce, the work is not about accolades. It is about enabling seamless, human-centered care. She explains it simply: "You can get on an airplane, book your hotel... all from your phone. Why is it so hard in healthcare? How do we meet patients where they're at?" Her mission is to ensure patients and families can "own their care," with access that is easy, intuitive, and equitable.

A Leader Who Empowers People, Not Just Systems
What distinguishes Kayce most is her leadership style. She builds transparent processes, fosters shared accountability, and ensures the people closest to the work help design the solutions.

Her work is deeply human. She prioritizes the wellbeing of her teams, understanding that energized, empowered staff ultimately create better experiences for patients. She ensures that every transformation-whether workflow redesign, ambient documentation, or enterprise-wide standardization-is grounded in frontline realities.

"Kayce just doesn't transform systems; she additionally transforms the frontline experience. Her leadership turns technology into time, trust, and better care for every patient," said Himadri Sarkar, Chief Solutions Officer of Teleperformance.

Her impact reaches across Inova: clinicians with lighter cognitive loads, patients with faster access to imaging, teams with tools they trust, and an entire system newly positioned for innovation.

About the Frontline Trailblazer Award
The Frontline Trailblazer Award is part of The Garage's inaugural Bold Awards-a celebration of leaders pushing boundaries, elevating care, and solving real problems with courage and collaboration. Judges praised Kayce's measurable outcomes, frontline engagement, and unwavering commitment to placing patients and caregivers at the center of every technological advancement.

Kayce Degenhardt embodies the very spirit of the Frontline Trailblazer Award. Through compassion, strategy, and relentless focus, she has proven that when frontline voices lead transformation, technology becomes not just a tool-but a force for healing.

*2025 Bold Awards Judging Panel: Regina Berman (Value-based Care Executive, Adventist Health), Dr. Steven Lane (Chief Medical Officer, Health Gorilla), Blake Madden (Founder and Creator, Hospitalogy), and Himadri Sarkar (Chief Solutions Officer, Teleperformance); accompanied by Awards Administrator, Stacy Fox (SVP, Market Development & Growth, The Garage)

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