"The Garage is one of the best vendors we have ever worked with. I designed an algorithm that went from my head through testing and implementation, and we use it all the time now. I don't know whether another vendor would even consider something like that because everybody is trying to know where the rising risks are. If I focus on the people on the edge, I can close six gaps in care and get three HCCs, and that is as much as a PCP is going to do anyway."
CEO/President
"Things are going very well with The Garage, and we have grown a little more with them. They have helped us partner with some people as well, and that has been very beneficial. We worked something out through The Garage where we brought on a third party to help us, and they are communicating through Bridge to get all the information we need. So that was very helpful for me because I didn't know where to go with it. The Garage has always been one step ahead of where I need to be and brings things to me that I didn't even think of myself. So, as I am thinking of things I need to do next, they seem to be ready, and they bring any idea they have. Once a year, The Garage has a gathering where we can meet other clients who are using the Bridge platform, and I communicate with those people a lot throughout the year because they all have great ideas I don't think of. So, The Garage supports a forward-thinking mentality. They are more of a think tank than just a vendor."
CEO/President
"If we want to do something new, they are really good about that. I'm always amazed and impressed. We go to The Garage because we are trying to do something pretty unique, and we ask them whether they can do something. And they never say no. The vendor always asks why we need the thing, and then we sit down and talk about it. It is just so refreshing. After all, we have been begging our other vendor for years to put in a certain module, and they say that there is no money in it. Our EHR vendor says no all the time to everything. So it is nice to have a group that at least is willing to listen and ask why we would need certain information and how we would enter it so that they can have our requests in some context. The Garage has always been very responsive. I don't know for sure, but I think it is because the vendor is really interested in our model."
CEO/President
"We went with Bridge because we needed a platform that could pull from different facilities' EHRs and other things like the RHIO, or HIE. We needed something that could aggregate all that data so that we could look at our patients holistically because we have a lot of patients in common with certain organizations. The Garage offered us a way to do that. We have mostly used Bridge to have full control of the system and all the data that comes in from the facilities, certain programs, and the RHIO. Bridge can look at that information and pull it all together."
CEO/President
"We started out very small, but we have grown substantially with The Garage. I got comfortable knowing that I had a mechanism to look at costs and that The Garage could help us manage our data. So, I have no doubts that we can continue to scale with the vendor."
CEO/President
"The Garage's support is very strong, and their executive team is very heavily involved. We have had them come on-site. They met with our higher-level leadership staff members to really answer questions, show us what is coming up, discuss the future and direction we're going, and help us promote more internal buy-in. We are where I would expect us to be with Bridge, so I'm not disappointed in what was presented by The Garage originally from day one. They have kept their promises. I don't feel like there was a bait and switch, and I can't always say that about software vendors. The Garage has been spot on. They have been totally honest and up front. I went to The Garage's annual meeting last year, and I found that to be extremely helpful to get an idea of who they are as an organization. I think that what they purport to be is what they are. There is no smoke and mirrors. They don't say they are going to do something and then nothing happens. There is commitment, and the heart of the organization is in the right place to do the right thing for the organizations they support."
VP/Other Executive
"The Garage's data warehouse is indispensable to us. They built the data warehouse, and we have access to it. We have built tons of Power BI dashboards off that data, and we use those dashboards all the time. I want the data myself, and we could never have built a data warehouse and supported it without The Garage's help. The data warehouse is hugely important to me."
CEO/President
"We meet with The Garage regularly, and they have an annual sort of brainstorming session, which is phenomenal. They are just always a step ahead of where my thinking is, so we seemed well aligned. When we were testing other products before we had Bridge, the solutions were very cookie cutter, and we were told what we should do and how we should use the products. The Garage was the only vendor that actually listened to what our concerns were and seemed to want to really hear what our challenges were going to be, and they helped us meet those. We really do refer to them as a partner, not a vendor. They are embedded in this organization very deeply."
CEO/President
"We are getting ready to implement Health Gorilla into Bridge, and that is going to be a gigantic boost for us with the availability of prior medical records. That will help us manage the utilization of specialists and hospitalizations across the board, and it will give us a lot more data than we currently are able to get. Even when we reach out for medical records, we don't always get them from our providers, so Health Gorilla is going to really enhance that process. That is a new piece of technology to us that we haven't had access to. In the near future, The Garage will be implementing some AI into Bridge. The Garage is not shying away from new technologies, and that bodes well for the future."
VP/Other Executive
"In theory, providers use the information to find gaps in care. In addition, we have something that mines the data for the EHR for HCC codes and then presents that data to the doctors in the EHR. We use Bridge to check that coding. We show them what Bridge says based on however many years of claims so that we can get some of the noise out of there. That process seems to work pretty well."
CEO/President
"The outcomes with Bridge are very strong. One reason we went with Bridge is that using the system and stratifying our population into levels of risk really helps us drive the outcomes to a point where we can increase the quality of care and quality outcomes, and it helps us reduce costs overall. We aren't going to know our ROI until we are further in with Bridge. At that point, we will see the full ROI on Bridge. Right now, we are nudging it. I think we are going to more than receive our money's worth."
VP/Other Executive
"The strength of The Garage is that they have a great vision, and that is really important. They are really accommodating, and they have a vision. They are also pretty timely. When we have something we want to release and give the vendor our plan for our next release, they hit their timelines pretty well. That might not sound like something big, but if we think we are going to get something on a certain date and start talking to people about it, we have to get it by that date."
CEO/President
"We are absolutely receiving our money's worth with Bridge. If The Garage were nickel-and-diming us every time we turned around, I might feel differently, but they were up front about what they were going to charge and haven't charged us for extras. One of the superpowers of The Garage is that we don't get nickel-and-dimed. When we ask the vendor for something, they don't tell us that they will get a bid for us. That is one of the things that drives me crazy with organizations that try to charge for every little thing. I appreciate how The Garage's approach is that they are just going to charge us a certain amount per month and are going to commit to getting things to us. In our phase of the implementation, I realize I have access to a team that I won't always have this same access to, but the commitment from The Garage's team is that whatever we think we need, they will work through that with us without charging us. I appreciate that approach. As we develop further into the next phase, we are going to get more and more value for the investment."
VP/Other Executive
"I don't like putting in support tickets; I am used to just picking up the phone, and most of the time I can just pick up the phone and call The Garage, and they will answer. I have a lot on my plate, so when I am thinking of something, I like to just pick up the phone. But every now and then, they will recommend that we do the tickets. I would rather just pick up a phone, but logically we can't always do that, and at the end of the day, it does not have a big impact on our organization."
CEO/President
"The dashboard in Bridge is really tuned into us and allows us to look at things on a daily and hourly basis. It is updated live. Another valuable component is that we can tie the solution into our other location's HIE. The real-time data allows us to manage the risk and utilization of our participants at a different level than we did before. The Garage worked very hard to validate their data against our data. When we pool a lot of disparate databases into one gigantic database and start trying to pool that together, that takes a lot of work. The vendor was very good at making sure that the output mimicked what we thought the output should be. In a couple of instances, the outputs didn't mimic each other, so The Garage dove right back in. They figured the problem out and made it right. The Garage has been very available, so we haven't had to chase them. The vendor's project management has been strong. Our project manager keeps us on track and sets the expectations of what we need to get to them. When the vendor is supposed to have things for us, they have them."
VP/Other Executive
"If someone were looking into Bridge, I would say to be very open with The Garage about what the organization is looking for. Organizations should also be open to some of the suggestions they give. When we started with The Garage, they definitely helped us to go where we wanted to go, so organizations really need to put out there what they are looking for. The Garage was the only vendor that actually listened to what I needed. Otherwise, it would just be a canned product from anybody. The Garage was extremely responsive to what I needed, not necessarily just their package. "
CEO/President
"We have had several good account representatives from The Garage. They have been really strong. A lot of the other teams have pretty strong performers as well. We also have the mindset that we would much rather work on perfecting Bridge than chase a new technology every four years and then realize we don't like it. I would much rather buy from someone who has a good vision and fix things along the way. Someone I know started off with one platform, went to another one, and then tried to build their own. Now, they are on a different platform and aren't really happy with it. If they had just stayed with the first platform, maybe they could have perfected it by now. We wanted to find someone who we could really partner with and trust and who had a vision similar to ours, and that is why we went with The Garage."
CEO/President
"The vendor started us off with a very small contract, and in spite of that, The Garage has been attentive and considerate and has made every effort to help us be successful. There was complexity in everything that we went through. Because of circumstances not related to the vendor's control and product, we have gone down a very long road, and the vendor has stuck with us. From my perspective, loyalty has been the number one thing. The vendor has been very considerate of our situation and has attempted to help us in whatever way they can. Most of the issues I have are not The Garage's issues. The Garage has been extremely patient and understanding. They have been accommodating with what we have tried to do. The Garage's strength was definitely the ability to connect disparate EMRs, access C-CDA documents, and then create standardized, clean databases."
Director
"The one issue that The Garage has is a funny thing because we are all in the same boat. However, the vendor is in a growth mode. And that is always really challenging for any organization because the organization has to balance their existing customers with new customers, and that is a challenge. The Garage is getting new people. I always worry software vendors can't keep up with that because they are really interested in the technology but everything is about customer service."
CEO/President
"Using Bridge takes training. While it is fairly easy to navigate, there are pieces and parts of it that take some training to understand. We are also going to be in a different place several months from now than we are right now because we are still in that development stage and are transitioning over to the next grouping. We are building our quality database and dashboard into Bridge, and The Garage is working on each one of those items. They want to ensure that the calculations they have done and the way we do things are the same and that our answer and their answer are the same. That is going to cut down on the amount of time that my internal staff spends pulling that information together in a pseudo-manual or database manner. What the vendor is doing will make everything live and real. Once all that happens, the ease for end users is going to be much better, so in the interim, things are more difficult than they will be. We were, as an organization, very satisfied with the training."
VP/Other Executive
"From the beginning, The Garage met us where we were. We were very new to value-based care, and they helped bring our organization forward to understand what value-based care and population health were. We had some doctors who were willing to use the technology and some doctors who were shying away from it, but The Garage helped develop workflows to embed Bridge in our organization. They are not only responsive, but they are proactive. As an example of responsiveness, during COVID-19, we weren't thinking about how we were going to schedule people for vaccines, and The Garage built us a system that could bring people in and schedule them for vaccines. So, the vendor was just there for us. There are other things that we wanted that they developed for us, and they tell us what other clients are doing that we might want to do. Whether it was something tied to their technology, they just told us things that might benefit our patients."
CEO/President
"Our physicians, care coordination people, and population health specialists use Bridge for things going out to the physicians so that they can get their different lists. We can get our data out of the EHR and get the local health exchange data to the doctors. Bridge has become not just a communication platform but also an informational platform. The providers don't use the platform a lot. We have designed it so that they don't have to because if we waited for them to use it, they wouldn't. But the user interface of Bridge is actually pretty nice. It sounds really stupid, but if we want a doctor to even think about it, it has to be a good user interface and really useful. We work with the population health champion in their office, and that person does use Bridge. On a regular basis, we go out to the practices and go over the results and data, but a lot of times, we have to drop things to paper because that is how practices consume them. That is how we use Bridge."
CEO/President
"We are a unique organization, so it took us a while to educate the staff members at The Garage about what we do. As they were developing the idea of databases and how to slice and dice information, we had to work with them to get to the right spot. If we only pull data from one side, we only have half the picture. It took The Garage a little while to figure out the different sides that had to come together. There are an awful lot of canned reports in Bridge that are available immediately, but we had to do a little bit of work to figure out how to bring it all together. The Garage has adopted our system wholeheartedly and has done a very good job of pulling everything together."
VP/Other Executive
"Each organization can use Bridge as its own population health platform. We do that here and integrate the system into our work. Some of the folks at certain organization types have a hard time because their EHRs are terrible. So, The Garage is still trying to fix that."
CEO/President
"I am very happy with the new Container view, and I appreciate The Garage team putting this together. It's easy to navigate, and it gives me the information that I need in a very easy manner. I love having the risk score and the HCC's per patient, very visible and easy to find. I can drill down to the specific issues that the ACO needs to address."
Brigette Mang
Chief Medicare Officer and Co-Founder, Desert Mountain ACO
"Improving health outcomes in rural communities would be much more difficult without the ability to leverage the power of a tool like The Bridge across communities that wouldn't otherwise have the resources to make value-based care easy."
Cara Harrop, MD
CMO, Monida Healthcare Network
"I was very excited to help find a solution to support our growing care management program. Working with The Garage team has been a great experience. They interpreted our needs correctly and brought forward great recommendations to meet those needs. Furthermore, they eagerly met our fast turnaround timeframe for our first implementation and have continued to help us to improve and refine functionality. We have a great set of tools that support important care management functions that help us to improve patient outcomes and quality of life."
Nicole Devanna,
Manager of Care Coordination, On Belay Health Solutions
"It has been really great working with you and the team on the Care Management rollout. I've worked with other vendors on similar projects in the past, and it's amazing how quickly the Garage was able to get our requirements in so quickly, outside of your standard release cycle, and with relatively few minor bugs (that they have also been addressing quickly)."
Kerrie Urban,
Director of Product, On Belay Health Solutions
"The Community Care Collaborative of PA is dedicated to delivering top-notch, efficient care to our community. However, the threat of losing $2.5 million due to undetected fraud by CMS jeopardizes our ability to provide additional shared savings crucial for enhancing and innovating new care programs to our primary care physicians. Our meticulous attention to detail in analyzing claims data at a patient level not only safeguards against fraud but also empowers us to furnish CMS with concrete examples for a potential expectation, reinforcing our commitment to exceptional care."
Sam Owens,
CCC/IWA Operations Manager, Community Care Collaborative of PA and NJ
"Garage truly makes it easy and is the best solution for our needs today. Without their data extracts, SOMOS would not be in a position today to analyze both data and meta data that translates into insight and action with our patients, physicians, health plans, and other partners."
John Dionisio,
CIO, SOMOS Community Care
"Communicator leverages the most common method of communication, text messages, which allows FLIPA to reach large numbers of our patients efficiently. Centralizing this work within the Communicator application means that FLIPA is able to oversee this campaign, allowing our member organizations more time for patient care."
Dr. Briannon O'Connor,
Chief Clinical Officer, Forward Leading IPA
"Remote patient monitoring gives providers the opportunity to have a more complete view of how a patient's vitals are running as compared to an isolated reading in the office. By having these tools available to us, providers have the opportunity to treat patients more thoroughly. I have had several instances since starting this program, where an abnormality has been identified, medications have been adjusted, evaluated in UC or patient's admitted to the hospital, with successful outcomes. I feel it gives patients a peace of mind knowing a medical professional is watching."
Michelle Galligan,
Nurse Practitioner, Middletown Medical on Sync
"I'm happy to hear from you about my elevated blood pressure. I feel perfectly fine, and wouldn't have known it was elevated."
Undisclosed Patient on Sync
"We're thrilled to collaborate with The Garage to bring the breadth and depth of our Qualified Health Information Network to their population health platform. As a recently Designated QHIN, Health Gorilla makes it easy for value-based care solutions to collect and analyze the holistic patient journey and surface insights that enable success in risk-based models. Together, we can achieve a shared vision to improve the patient experience, reduce the burden on providers, and enable cost-efficient care."
Steve Yaskin,
Co-Founder & CEO, Health Gorilla
"The Garage Portal allows us to manage our Medicare population and transform value-based care by using the data to plan or strategize with our clinics how to lower the cost of care, patient attribution, quality measures performance and completion as well as tracking or monitoring hospital admissions. We work closely with the Garage Team to create a platform that adapts to our clinic needs."
Keyla Acevedo,
ACO Director of Operations at Votion
"I Appreciate the Containers format and it helps to make my work concise. Love being able to see all the total HCC scores, open care gaps, and the total AWV's to be scheduled all in one area."
Mary Alfieri,
Provider Consultant at Votion
"This technology has helped me communicate with patients that work and may not get a chance to call for an appointment and request medication refills. I think that it has brought another way for patients to connect with us rather than go through the call center. I have had many positive comments on the ease, availability, and how quickly we respond. I have had several "conversations" with patients on all topics related to their health care: appointments, medication refills, and general messages to nursing or providers. Patients would be upset if the communicator was not available. And honestly, it is much easier to contact some patients through text and sometimes easier to schedule as well."
Jacqueline Slayton,
Finger Lakes Community Health
"I firmly believe that The Garage is the best analytics partner for Labcorp. We have been working hand in hand with Pranam and his team, and the alignment between Labcorp and The Garage is truly remarkable. In order to solve the issues of access in underserved communities, we strive to collaborate with all players in the community, including the health systems, the clinics, and even the churches. To us, it's not about Labcorp. It's about working together to bridge the gap and ensure that everyone has the opportunity to receive the care they need. We recognize the importance of leveraging technology and data. Our communities need quality and affordability in their platform that brings these elements together, allowing us to streamline processes and analyze data effectively. And that's why we have chosen The Garage as a preferred national partner. We have had the pleasure of witnessing the positive impact of partnering with The Garage firsthand."
Bill Haas,
Senior Vice President, Northeastern US and Canada
Labcorp
"As we look to the future, we need the capabilities that The Garage brings to manage our members' total cost of care and provide information that our network providers need to be on top and ahead of our delivery system here."
John Lutz,
Executive Vice President, Integrated Delivery System
CDPHP
"The Garage has a way of helping us harness all our lab data and make it usable and actionable. There are many chronic conditions where those pursuing population health need lab data and clinical data, and that's where The Garage can put those pieces together and proliferate the data out to care coordinators and other stakeholders in organizations. This is a big reason why we are here with this partnership."
Brian Buesing,
Physician Systems and Value-based Care
Labcorp
"With the ability to analyze our leakage, we will have the ability to help manage our network costs and achieve higher quality metrics. We have a high leakage % already so being able to have insights into exactly what outside facilities are being utilized and drill down by each member is extremely important."
Robert Shea Wisler,
Director of Population Health and Analytics
Shore Quality Partners
"We have massive amounts of lab data. At Labcorp, we cover half of the people in the US. It's like 5,000 different diagnostic tests, and we keep it for 10 years. With Labcorp Analytics, you can define a population and metrics that you want to improve and focus on those. You can focus on them simultaneously or separately. Chronic kidney disease and diabetes are very prevalent, expensive, and have a lot of mortality and morbidity associated with them, and these conditions are diagnosed and monitored solely on lab data, so this is near and dear to our hearts. At Labcorp, we bring quality data, and it's standardized across the country."
Dr. Robert Schmidt,
Medical Director for Health Systems and Head of Population Analytics
Labcorp
"Value-based care is a transformative change for our Industry. Our continued partnership with The Garage allows us to deploy technology that reduces the friction in coordinating care and benefits our patients and communities."
Joe Taylor,
Executive Director
Community Care Collaborative of PA & NJ
"The Garage has been an exceptional partner and is completely engaged with our organization and my team, the community health team. Pranam and his team listen to our customers and understand the needs of an FQHC. They have incredible focus, and the innovation aligns with Labcorp. Pranam and his team are amazing to work with. I've been in the industry for over 20 years, and we love the partnership and want to continue growing this. It's a tremendous value add to Labcorp. It adds to our value proposition, and our mission at Labcorp is to improve health and lives, which [Bridge] certainly helps in those regards."
Joe Palughi,
Vice President of Community Health
Labcorp
"For Labcorp, we have had some analytics partners prior to The Garage. When we saw that vision of being one part of that team and bringing that to our health system partners, our health plan partners, the clinics we work with, the FQHCs, we said we want to be out in front of bringing Bridge to all of our partners."
Alissa Farrier,
Vice President, Managing Executive
Labcorp
"The entire Garage team has been a joy to work with to co-develop our robust Pop Health-Care Management system (Verity) meeting and exceeding both our caregiver's and analytics team's needs. The Garage platform affords us maximum flexibility and configurability and goes above my expectations, making our Honest goals achievable. The Garage team's responsiveness to our technical requests makes working with them a pleasure. Thanks to Garage for helping make our dreams a reality and caring about our patients, practices, and providers as much as we do!"
Mary Lou Moewe,
Technical Program Manager
Honest Medical Group
"We have had a fantastic partnership with The Garage over the last few years. Together, we have been able to provide better care for our patient's and generate savings in our ACO and other value-based contracts."
Mike Laign,
CEO
Redeemer Health
"It was great to be able to "visit" the doctor's office with a sick kid so seamlessly! I was able to log in and was immediately welcomed by a virtual receptionist. The platform was incredibly easy to use, I was able to send a chat message before, during and after my visit with any issues or concerns. Staff was very friendly and willing to help at a moment's notice. We were in and out and had a treatment plan much quicker than any other virtual visit I have ever had."
Unnamed Patient,
Finger Lakes Community Health Center
"We are excited to partner with the Garage. We needed a solution that would help us better serve our patients and prepare us for the opportunities ahead in value-based care. Their proven credentials along with the depth of their platform made this decision a no-brainer."
Mari Millet,
President and CEO
Morris Heights Health Center
"The Garage's platform, Bridge, has empowered our success in risk-based care across all payers. With Insights provided through Bridge, we have successfully challenged Foupayer findings. Our most recent challenge resulted in an additional shared savings/quality bonus of almost $240,000."
Dr. Rajan Gulati,
Founder and President
Middletown Medical
"Garage has been pivotal in building our data warehouse which feeds our supplemental data processes and positively impacts the closing of open gaps in care. Partnering with the Garage has reduced cost and overhead resulting in a great ROI."
Farid Jilani,
Optimus Health Analytics
@ SOMOS
"We have only been utilizing the Garage since the beginning of this year, but we have already seen the tremendous value they bring our organization. SQP is a small organization so the ability to utilize the Garage to pinpoint specific data and specific patients is essential to us. We have had some success in the past within our Shared Savings arrangements and now our physicians, staff and administration are hungry for data on how to improve. The Garage's reports and dashboards have provided this ability to us efficiently and effectively."
Robert Shea Wisler,
Director of Population Health and Analytics,
Shore Quality Partners
"My experience with Garage's Ignite telehealth service is wonderful! It helped us to connect with my patients in a way that was not possible before & address their needs throughout the pandemic and now."
Dr. Prasuna Nukalapati,
Prasuna R. Nukalapati MD
"Bridge has done a great job at helping us streamline our transitional care management process. Before our partnership with Garage, our clinical care coordinators had to login to each hospital portal to identify ACO patients who had recently been discharged from the hospital. Shortly after our partnership, we were able to establish an ADT feed with one of the local hospitals for emergency department visits, hospital admissions, and hospital discharges. Setting up this ADT feed has allowed our clinical care coordinators to be able to quickly identify our patients who need a follow-up call post discharge or an intervention in regard to overutilization of the emergency department.
Our goal is to establish more ADT feeds with other hospitals in our market this year to improve our coordination of care, reduce hospital admissions, and improve workflow efficiencies with our clinical care coordinators."
K.C. Hill,
Quality Director & Operations,
Quality Healthcare Development and Liberty Doctors, LLC
"SQP switched over to the Garage in December of 2021 and we have had a fantastic experience so far. We were initially hesitant to make the switch ahead of the ACO quality reporting period because we didn't want to interfere with reporting but the Garage made a smooth transition. They built a fully working quality reporting platform in an extremely short period of time. They did a great job in quickly training our team and the platform was very user friendly. We were able to utilize the platform and complete our reporting before the deadline and we even increased our quality scores in 2021 compared to previous years! We have seen a peek at our full build recently and we are excited to utilize all the robust capabilities the Garage offers. We are only days away and we could not be more excited!"
Robert Shea Wisler,
Director of Population Health and Analytics,
Shore Quality Partners
"The development of this innovative collaborative approach to managing social determinant health interventions has resulted in SOMOS Innovation ability to respond to the requirement of the contracted plans and the NYS Department of Health. This collaboration has simplified the process and has allowed us to meet the needs of those most in need for interventions on food and housing insecurity."
Vivian Torres Suarez,
Vice President, Clinical Quality SOMOS IPA
"The Garage is not only successfully guiding our providers to address quality measures at the point of care utilizing the Containers application but working side by side with us to develop tools and actionable reports to maximize opportunities in the VBC arena, such as Annual Wellness Visit reports and open Care Gaps."
Jeffrey Hirsch,
Vice President, Middletown Medical
"The Garage will give us a view to both where we have been, and where and how we might adjust our course, financially, clinically, and administratively through better referral choices, different site of care possibilities, and different clinical paths available to physicians and patients."
Cliff Frank,
Executive Director, Shore Quality Partners
"Our mission is to put the care back into healthcare and our partnership with the Garage will help us to accomplish that goal. With The Garage, we are able to intuitively make the best decisions for our patients and continuously provide quality care."
Seema Khanna,
COO,
Primary Medical Associates
"In 2021, Heartland Health ACO set out to increase our AWVs with the use of The Garage's application. We met with our practices on a monthly basis, reviewing the data available in the Garage. We took our scores from 21% in 2020 to over 40% in 2021. We had a practice go from 99 completed AWVs to almost 1000 in 2021. By meeting with our practices and utilizing The Garage, we have had a great increase in our scores."
Jean Brodowski,
President & COO, Medlink Advantage
"The Garage improved my care gaps workflow by simplifying input and providing a member view that makes it easy to see all the applicable measures in one place. No more toggling between spreadsheets! The new workflow has given me back time to focus on outreach to more members."
Catera Davall,
Team Lead, HCDI
"The Garage has been instrumental in our coordination of care for our hospital discharges by providing a connection with HIE in Florida as well as in Alabama for our ACO. They have organized the information into the portal in the TCM app. We are excited to be able to offer easy access to information about admissions, ER visits, and readmissions of patients to our provider offices. This allows coordinators to contact the patients quickly to establish the TCM visit and coordinate discharge care."
Andrea Cauthen,
CMA, CCMA, Director, Select Physicians Associates, LLC, Five Star ACO, LLC
"Knowing more and knowing early about the patients is key to success in HCC-MRA Coding and that is exactly what DeRisk App helps us with. DeRisk App is one source to see a consolidated list of all chronic conditions assessed and billed by PCP, Specialists and Hospitals in the past 3 consecutive years, and this has helped our clinicians to diagnose our patients better and help them and the ACO to achieve better health outcomes."
Arvind Chikile,
Vice President,
Quality and Risk Management, Select Physicians Associates, LLC, Five Star ACO, LLC
"The Communicator has contributed to improving the non-user engagement and helping us in achieving our goal. I believe the communicator was a good tool in helping me reach out to individuals, the communicator messages are immediate, personal and I felt with just those two factors the individual read the message and responded back fast."
Shelarina Buntley,
Clinical Improvement Specialist,
Jordan Health FQHC
"Not only is the Bridge platform best-in-class but the Garage also has the right mix of experience & expertise with technology, data & services to be our ideal partner as we serve very diverse, value-driven care needs and help our providers scale across multiple markets."
Jeramey Ward,
Director of Data & Analytics: Value Based Analytics, HCA Healthcare
"We selected the Garage's Bridge platform as the population health IT solution for HCA's Florida Care Partners statewide CIN based on the combination of robust applications and features along with pricing that made it an easy choice when compared to other vendors we evaluated. Maria Kordit, VP of Customer Success led us through an excellent implementation and we are looking forward to leveraging the full potential of the platform to drive performance under our value based payer agreements."
Jennifer Mason,
Director of Finance & Analytics, Florida Care Partners
"Garage and the Garage Team are the best in the business! Customer service consistently exceeds expectations, the platform is beautiful and easy to learn. Our participants have access to excellent trainers and every request for customization has been met. I highly recommend Garage."
Marguerite Tuthill,
Director, Value-based Contracting & Data, Community Care Alliance
"I am really enjoying the workflow provided via the Garage to work ADT notifications much better than my previous workflow. I actually have been completing my work faster and was able to ask my supervisor if I could help her with any additional projects this week because I finished my day early! I used to keep what I called my work journal or my list of patients for status checks and 30 day post discharge follow ups. Now that I am working in Bridge, this list has been made out for me and has definitely saved me a lot of time. Garage has worked diligently to cater the system to our needs, and I have no doubt that the program will be improved as we work together into the future."
Karen Sanderson,
Care Manager,
Complete Health
"The Bridge has made the collection and interpretation of patient data easy, greatly improving our ACO's ability to manage our patient population."
Melissa Rodriguez,
LPN, ACO Nurse Care Coordinator, Quality Healthcare Development & Liberty Doctors, LLC
"The Garage is a innovative company. When we want to try something new, their usual response is 'anything is possible; let's work it out together'. They listen to what our organization truly needs and take it on to help us succeed. We recently asked them to think about how we can get substance abuse detox admissions into our warehouse and then send out an alert to their primary care providers, which Garage is already working on implementing. The entire team's responsiveness to our requests and questions shows how much they truly value our partnership and their expertise in the value based care industry is apparent."
Dr. John Gillespie,
CMO, Finger Lakes IPA
"I wanted to thank each of you and other members of your team for the fast turnaround in updating the vaccine scheduler for us. Due to your outstanding efforts, we are fully prepared to handle the logistics and ensure the experience of getting vaccinated is safe and convenient for our patients."
Darcy L Shepard,
Chief Executive Officer, Middletown Medical, NY
"In my own personal effort to focus less on the computer, and more on the patient, my work model relies heavily on the support of a virtual scribe/medical assistant. The Containers application meshes exceptionally well with this work model. It is my scribe who is almost exclusively the member of my team interfacing with the Containers app to access all of the important and outstanding care gaps and quality measures, such as mammograms, annual wellness visits, colonoscopies, etc, that the patient in front of me in the exam room is due for, information which my scribe, following our already well-established work flow, is able to seamlessly bring to my attention in real time at the point of care. Containers seems like a near ideal realization of useful software in that I, the practitioner, and intended "end-user", barely knows is there, and yet, in the background, it is helping me to both optimize patient care as well as revenue. I look forward to its ongoing evolution."
Dr. Jonathan Weiss,
Middletown Medical, NY
"My sincerest thanks to the Garage team for standing this platform up in a very short period of time. It has been a great way to communicate with our patients, especially when news (and the logistics that are impacted) changes by the minute. Your platform allowed us to scale communication and deliver it in atimely manner."
John Dionisio,
Chief Information Officer,
SOMOS Community Care
"This is the second year that we have partnered with the Garage to meet our reporting needs for the CMS Web Interface quality measures extraction. Their robust Care gaps application coupled with data extracted from our practices' EMRs are critical to our organization's ability to meet our quality goals for 2020. This collaboration has streamlined our workflow and lessened the reporting burden for ACO members. We look forward to continuing to work with the Garage in improving our ability to deliver and report on key quality metrics across our various practices and patient populations."
Nancy Scroggs,
MSN, RN, CNL, Director of Care Management, Medlink Advantage
"Every crew needs a navigator and The Garage has been a fantastic way finder for us. The Bridge has given us our bearings and a clear direction with improving value in care."
Sharma Vaughn,
Executive Director,
Community Care Alliance
"We have been impressed with the flexibility and extensibility of the Bridge platform. With 5.2.0, we look forward to a new version that promises to build on the great experience we have had to-date."
Lissa Lara,
CEO, Freedom Healthcare Alliance
"The Garage has a comprehensive toolset that we can leverage to address the most challenging needs in senior housing and post-acute care."
Mark Hansen,
CEO, Santé
"With the patient at the forefront, we sought a proven solution that enables our teams to provide optimal care coordination, reporting and patient satisfaction, and we found that in The Garage. Our collaboration with the Garage will allow us to drive better care and services, while simultaneously moving the needle on key business objectives like decreasing costs and improving value."
Joe Taylor,
Executive Director, Community Care Collaborative
"My experience with Telehealth has been wonderful, the image and the sound are optimum and when patients get to understand it they greatly appreciate it."
Victor Bulnes,
PA
"I am personally very excited about everything your platform is going to bring to the table for our ACO and extremely thankful for the quick response and kindness received from your staff."
April Johnson,
Quality Practive Advisor Associate, Collaborative Health Systems, A Wellcare Company
"I absolutely love it !. I have used a couple of different platforms but never worked with a strong, multifunctional system that truly embraces the way healthcare is moving towards to."
Johanna D,
Quality Practice Advisor, Collaborative Health Systems, A Wellcare Company
"Telehealth has been a positive addition to our practice during these challenging times. While a simple telephone call can take care of the needs of a majority of my patients, such as refills, this platform has been very helpful if I need to physically see the patient and when caring for new patients who I may not have their clinical history."
Cheng Gonjon M.D.,
Imperial Medical PC
"As we all struggle together in addressing this virus, we're grateful to companies like The Garage who are taking a community-centric approach and understand that when it comes to keeping our nation healthy, we're in this together."
John Dionisio,
Chief Information Officer, SOMOS Community Care
"We are extremely pleased with the timely and expert support we received from the Garage on completing our GPRO reporting well in advance (48 days early!)"
Lissa C. Lara,
CEO, Freedom Healthcare Alliance
"The Garage's platform has everything we need as a physician-led IPA to transform and be prepared for the future of value based care. From patient data to quality gaps to financial performance management, we now have one system to access and manage all the critical information our providers need."
Dr. Erfan Albakri,
President of Florida Physicians Alliance
"The Garage's platform has a unique ability to help our providers focus on those patients that truly need an intervention. We believe it will equip all of Osler's physicians with the tools we need to be successful in value based medicine and we are very pleased with the results so far."
Dr Bellavia,
Chairman and Founder, Osler Health
"Garage's ability to go over and beyond is refreshing. For example, they conceived an algorithm that converts charge amount to cost amount in real time that positions us for high performance and have a better infrastructure to manage total cost of care."
Meghann Hardesty,
Executive Director, CBHCare IPA
"The work that the Garage has done with the PHCA and TBHA care coordination team to streamline the process of care gaps reporting has been an important piece of the effort for the organizations toward clinical integration. Detailed and effective group trainings have helped the team to achieve an elevated level of adoption and has impacted our patient's overall care gap completion. We are excited to continue refining our processes to maximize our use of the Bridge platform with the help of the Garage team."
Rich Ferrelli,
Board Member, Tampa Bay Health Alliance & Pediatric Healthcare Alliance
"The Garage CCM program has empowered patients to be active participants in healthcare decisions that reduce hospital admissions. We look forward to expanding this program in 2019."
Dr Fayyad,
Prime IPA
"The physicians we serve as an ACO are our customers and the Garage's platform has earned their confidence and buy in. There is no better testimonial to the platform's effectiveness and impact. Add to that, an amazing group of people from the Garage that are committed to our success"
Pawan Shah,
COO, Select Physicians Associates
"The Community Care Alliance is thrilled to be partnering with The Garage. It's no secret that interoperability across a single health system is not an easy task but try imagining what it would be like connecting numerous independent small and critical access hospitals and their community independent practices in multiple rural communities across the state. Up for the challenge, The Garage has not disappointed. The Garage provides a great platform, no question. But a product surrounded by a stellar customer service team, that's the golden ticket!"
Connie Mack,
MA, Executive Director, Community Care Alliance
"The Garage team is very knowledgeable and responsive. We look forward to using the platform for continued benefits to our organization."
Darcy L. Shepard,
Chief Executive Officer, Middletown Medical, PC
"What the Garage does is magical."
Dr Phil Frost,
Chairman & CEO, Opko Health
"We look forward to a long partnership with The Garage and believe the platform will help bridge the gap between our providers and our patients."
Dr. Ramon Tallaj,
Chairman of the Board of SOMOS Community Care
"I want to express my thanks to you and your team on the implementation of The Garage and The Bridge for our Accountable Care Organization and Management Services Organization. We are meeting our implementation timelines and the system functions as promised."
David Wagner,
MHCM, Chief Compliance Officer, Genuine Health Group
"Our entire team is pleased with what we have seen so far and we look forward to adding more patients to your platform. Looking forward to a very successful 2019 with the garage."
Anne Kauffman Nolon,
MPH, CEO, Hudson River Healthcare
"Throughout our search for a technology partner, we were consistently impressed with The Garage and its unique understanding of our clients' needs. We truly feel that our partnership will not only greatly benefit our clients, but ultimately improve the thousands of lives that our ACOs touch."
Dr. Don Klitgaard,
CEO and Chief Medical Officer, MedLink Advantage
"The Garage not only met all our threshold criteria but exceeded our expectations on the offered intangibles. We look forward to a long and successful partnership with the Garage team."
Dr. Alex Foxman,
President and Chief Medical Officer, National ACO
"We selected to partner with The Garage because of the versatility of their platform and their ability to centralize data analytics for multiple risk programs."
Dr. Nazmul Haque,
Founder and CEO, Reliance ACO
"We want to empower wise and secure use of patient data that leads to better health, and for these purposes, the Garage's platform is a perfect fit."
Gregory S. Henderson,
MD, PHD, President, BioReference Laboratories
"With this customizable platform, organizations can deliver a variety of health information to the patient on their personal mobile device, whenever and wherever they want it"
Asif Ahmed,
CEO, Anthelio Health
"We looked at more than 40 different platforms before we finalized on Bridge and the Garage. There's no system like it that aggregates data and gives us true insights. Our provider engagement has stepped up in a big way since adopting bridge and we are looking forward to a long partnership with the amazing crew at the Garage,"
Diane Blackburn,
Executive Director, Prime ACO in Michigan
"Bridge has a unique way of integrating and making sense of actionable data from multiple sources. It's very easy to use and brings all population health management features together in one platform. We look forward to using it across our entire network and manage our at-risk population,"
Steve Christoff,
Executive Director of Select Physicians ACO in Florida
"We have been able to integrate multiple ACOs on Bridge in rapid time. The scale and breadth of the platform allows us to understand our data better and operationalize necessary workflows with our providers,"
Dr Jay Chowdappa,
CEO, NEXT healthcare solutions in New Port Richey, Florida
"The Garage's ability to analyze data from multiple sources and provide valuable insights is a unique differentiator. Using their technology is a core strategy for our success,"
Dr Greg Naman,
President of Nuwell Medical Network in Detroit, Michigan
"Bridge allows us to manage our at risk population on demand by exception. It truly is a system of intelligence and we are excited to partner with The Garage,"
Randy Cook,
CEO of Ampliphy physician services in Franklin, Tennessee
"Bridge delivers real time analytics, on demand. The platform is extremely customizable and fits well with our growing needs to be better manage our IPA."
Seema Khanna,
COO, Premier Medical Associates
"One challenge with our technology needs is that we have several programs that we run for our Physician groups. I needed a platform that could scale as we grow and be agile enough to solve all of our different program needs. I found that platform in Bridge and their team has been awesome to work with!"
Sid Morgan,
CEO, AEGIS
"I just wanted to let you know how pleased everyone is with the Engage Product. The administrative team was very impressed with the functionality and how easy it is to use. This will be extremely helpful to our patients, as they access their specific information from anywhere/everywhere."
Maggie Ratliff,
CIO & Sr Vp, Sarah Bush Lincoln Medical Center
"I want you to know that we are very pleased with the quality of service your team provided to us. I sincerely appreciate your responsiveness and the way you conduct business. We would highly recommend your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come."
Cindy Robinson,
CEO, Family Health Solutions
