Director of Customer Success

We seek a Director of Customer Success to own client relationships and oversee onboarding, implementation, training, and retention while serving as a trusted advisor to ensure the ongoing value of our products to join our crew. The role involves developing customer success strategies, identifying growing opportunities, and collaborating with cross-functional teams internally to align efforts with company goals. This person will be the day-to-day contact for customer portfolios, will improve customer experience, and optimize processes. Ideal candidates have 3+ years of experience in account management or customer success, strong written and verbal communication and project management skills, and a team player and self-starter with a proven ability to navigate changing business priorities. Demonstrated success in analytical thinking including strategic planning and problem solving is required. A Bachelor's degree, knowledge of healthcare workflows in related fields like sales or medical administration, and understanding of the SaaS industry are preferred. Located in Orlando, FL preferred or anywhere in the US.

Got what it takes?

Email Us: jobs@thegaragein.com

Senior Platform Engineer

We are seeking a Senior Platform Engineer to join our Platform Engineering crew to design, build, and maintain scalable, reliable, and secure platform solutions while integrating AI-enabled IDEs and development tools to drive innovation and productivity. The ideal candidate has 5-6 years of experience delivering production-quality software, including at least 1 year of hands-on experience with tools such as Cursor, GitHub Copilot, or Windsurf, and is proficient in C#, SQL Server, and the ASP.NET MVC Framework with experience in APIs and distributed systems. Recommended additional skills include Python, Docker, and AirFlow. This role requires strong analytical and problem-solving abilities, excellent communication skills, proven collaboration across teams, mentoring experience, and a passion for continuous learning and staying current with platform engineering and AI development trends. This role is based out of Orlando, Florida.

Got what it takes?

Email Us: jobs@thegaragein.com

Senior Platform Engineer

About the Role

As a Senior Platform Engineer, you will play a key role in designing, building, and maintaining scalable, reliable, and secure platform solutions. You will leverage your expertise in software engineering and your experience with AI-enabled IDEs and tools to drive innovation and efficiency across our engineering practices.

What You'll Do

• Design, develop, and maintain core platform services and APIs.
• Build and optimize automation solutions for development, testing, and deployment processes.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Champion best practices in software engineering, including code quality, testing, and documentation.
• Integrate and optimize AI-enabled development tools to enhance productivity and code quality.
• Troubleshoot, debug, and resolve complex technical issues across the platform.
• Participate in code reviews and mentor junior engineers.
• Continuously improve platform reliability, scalability, and security.
• Stay current with emerging trends in software engineering and AI development tools.
• Coordinate & lead technical discussions with clients.
• Collect feedback from clients and collaborate with internal teams.

What We're Looking For

• 5-6 years of experience in software engineering, with a strong track record of delivering production-quality software.
• At least 1 year of hands-on experience with AI-enabled IDEs or development tools (e.g., Cursor, GitHub Copilot, Windsurf, etc.).
• Strong client-facing communication skills; such as breaking down highly technical discussions for a non-technical audience.
• Proficient in C#, SQL Server, and the ASP.NET MVC Framework.
• Experience building and maintaining APIs and distributed systems.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven ability to collaborate effectively with cross-functional teams.
• Strong written and verbal communication skills.
• Recommended proficiency in multiple modern languages & technologies, including (but not limited to): Python, Docker, AirFlow, Azure DevOps.
  • Passion for continuous learning and staying up-to-date with industry trends.

Preferred Experience

• Healthcare experience is a plus

Why Join The Garage?

We're a mission-driven company focused on changing healthcare for good... one community at a time. You'll join a team of bold thinkers, fast movers, and collaborative builders who are all-in on creating real impact and change.

Location and Arrangements

This position is open to candidates in the Orlando Metro area who are expected to follow a hybrid work schedule, with three days per week in the Downtown Orlando office.

Compensation

The salary for this position is $80,000-$90,000 annually, based on experience and qualifications.

Got what it takes?

Email Us: jobs@thegaragein.com