Director of Customer Success

We seek a Director of Customer Success to own client relationships and oversee onboarding, implementation, training, and retention while serving as a trusted advisor to ensure the ongoing value of our products to join our crew. The role involves developing customer success strategies, identifying growing opportunities, and collaborating with cross-functional teams internally to align efforts with company goals. This person will be the day-to-day contact for customer portfolios, will improve customer experience, and optimize processes. Ideal candidates have 3+ years of experience in account management or customer success, strong written and verbal communication and project management skills, and a team player and self-starter with a proven ability to navigate changing business priorities. Demonstrated success in analytical thinking including strategic planning and problem solving is required. A Bachelor's degree, knowledge of healthcare workflows in related fields like sales or medical administration, and understanding of the SaaS industry are preferred. Located in Orlando, FL preferred or anywhere in the US.

Got what it takes?

Email Us: jobs@thegaragein.com

Senior Platform Engineer

We are seeking a Senior Platform Engineer to join our Platform Engineering crew to design, build, and maintain scalable, reliable, and secure platform solutions while integrating AI-enabled IDEs and development tools to drive innovation and productivity. The ideal candidate has 5-6 years of experience delivering production-quality software, including at least 1 year of hands-on experience with tools such as Cursor, GitHub Copilot, or Windsurf, and is proficient in C#, SQL Server, and the ASP.NET MVC Framework with experience in APIs and distributed systems. Recommended additional skills include Python, Docker, and AirFlow. This role requires strong analytical and problem-solving abilities, excellent communication skills, proven collaboration across teams, mentoring experience, and a passion for continuous learning and staying current with platform engineering and AI development trends. This role is based out of Orlando, Florida.

Got what it takes?

Email Us: jobs@thegaragein.com

Senior Data & AI Engineer

About the Role

At the Garage, we're building the future of healthcare through data, interoperability, AI, and agentic platforms..

As a Senior Data & AI Engineer, you will design, build, and scale AI-powered data products, analytics platforms, automation utilities, and intelligent services that accelerate innovation across our ecosystem. You will work at the intersection of healthcare data, software engineering, generative AI, and analytics to transform raw data into actionable intelligence. This is a hands-on engineering role for someone who loves building, experimenting, and solving complex healthcare challenges using modern data engineering practices and AI technologies.

What You'll Do

• Design and develop scalable healthcare data pipelines and reusable data services.
• Build AI-powered tools, internal utilities, and developer accelerators using modern LLMs and agentic frameworks.
• Develop analytics products and dashboards that provide real-time operational and business intelligence.
• Build reusable APIs and data services that power Blaze Agents and platform capabilities.
• Design semantic data models optimized for analytics and AI.
• Create data products that improve customer adoption, platform insights, and decision-making.
• Develop proof-of-concepts for emerging AI technologies and rapidly operationalize successful ideas.
• Ensure data quality, consistency, governance, and observability across the platform.
• Optimize data processing performance, scalability, and cost efficiency.
• Create predictive models and AI-enabled insights that support value-based care, population health, and interoperability initiatives.
• Champion modern software engineering and AI development best practices.
• Contribute to architectural decisions across the data and AI platform.
• Modernize and optimize data processes and workflows by replacing legacy solutions with scalable, automated, and AI-enabled capabilities.

What We're Looking For

• 5+ years of hands-on experience in Data Engineering, Analytics Engineering, Machine Learning Engineering, or AI Engineering.
• Minimum 5 years of experience in healthcare technology (required).
• Experience working with healthcare data including Claims, Clinical, FHIR, HL7, ADT, Quality Measures, Risk Adjustment, or Population Health.
• Passionate about using AI to solve meaningful healthcare challenges.
• Thinks like a builder and enjoys creating tools that make others more productive.
• Communicates effectively with both technical and non-technical audiences.

Why Join The Garage?

We're a mission-driven company focused on changing healthcare for good... one community at a time. You'll join a team of bold thinkers, fast movers, and collaborative builders who are all-in on creating real impact and change.

Location

Orlando, FL (Hybrid/In-Office Preferred)

Email Us: jobs@thegaragein.com

Senior Platform Engineer

About the Role

As a Senior Platform Engineer, you will play a key role in designing, building, and maintaining scalable, reliable, and secure platform solutions. You will leverage your expertise in software engineering and your experience with AI-enabled IDEs and tools to drive innovation and efficiency across our engineering practices.

What You'll Do

• Design, develop, and maintain core platform services and APIs.
• Build and optimize automation solutions for development, testing, and deployment processes.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Champion best practices in software engineering, including code quality, testing, and documentation.
• Integrate and optimize AI-enabled development tools to enhance productivity and code quality.
• Troubleshoot, debug, and resolve complex technical issues across the platform.
• Participate in code reviews and mentor junior engineers.
• Continuously improve platform reliability, scalability, and security.
• Stay current with emerging trends in software engineering and AI development tools.
• Coordinate & lead technical discussions with clients.
• Collect feedback from clients and collaborate with internal teams.

What We're Looking For

• 5-6 years of experience in software engineering, with a strong track record of delivering production-quality software.
• At least 1 year of hands-on experience with AI-enabled IDEs or development tools (e.g., Cursor, GitHub Copilot, Windsurf, etc.).
• Strong client-facing communication skills; such as breaking down highly technical discussions for a non-technical audience.
• Proficient in C#, SQL Server, and the ASP.NET MVC Framework.
• Experience building and maintaining APIs and distributed systems.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven ability to collaborate effectively with cross-functional teams.
• Strong written and verbal communication skills.
• Recommended proficiency in multiple modern languages & technologies, including (but not limited to): Python, Docker, AirFlow, Azure DevOps.
  • Passion for continuous learning and staying up-to-date with industry trends.

Preferred Experience

• Healthcare experience is a plus

Why Join The Garage?

We're a mission-driven company focused on changing healthcare for good... one community at a time. You'll join a team of bold thinkers, fast movers, and collaborative builders who are all-in on creating real impact and change.

Location and Arrangements

This position is open to candidates in the Orlando Metro area who are expected to follow a hybrid work schedule, with three days per week in the Downtown Orlando office.

Compensation

The salary for this position is $80,000-$90,000 annually, based on experience and qualifications.

Got what it takes?

Email Us: jobs@thegaragein.com

Director, Platform Adoption & Outcomes

About the Role

As the Director of Platform Adoption & Outcomes, you will play a key role in driving client success by leading onboarding, implementation, training, and long-term adoption of our platform solutions. You will leverage your expertise in customer success, population health, and value-based care to build strong client relationships, deliver measurable outcomes, and enhance the overall customer experience across our network.

What You'll Do

• Own and manage the full lifecycle of assigned client relationships, including onboarding, implementation, training, adoption, retention, and satisfaction.
• Serve as a trusted advisor to clients, ensuring they realize ongoing value from our products and services.
• Develop and execute customer success strategies, best practices, and supporting content in collaboration with Product Management and Delivery teams.
• Act as the primary liaison between clients and internal teams to ensure seamless communication and successful delivery of services.
• Analyze customer data and performance metrics to identify opportunities for improvement, growth, and optimization.
• Lead client meetings, provide strategic guidance, and proactively address challenges to support client goals.
• Partner with Sales, Marketing, Product, and Delivery teams to align on objectives and drive expansion opportunities within existing accounts.
• Promote product adoption by aligning platform capabilities with key population health workflows.
• Translate client business needs into high-level product requirements and actionable insights.
• Develop and maintain project documentation, track progress, and communicate updates to stakeholders.
• Continuously improve customer experience processes, training materials, and operational workflows.
• Mentor team members and contribute to the overall effectiveness and productivity of the Platform Adoption & Outcomes team.

What We're Looking For

• 5+ years of experience in customer success, account management, or a related client-facing role.
• 8+ years of experience in the healthcare industry, preferably in population health or value-based care.
• Strong analytical, problem-solving, and strategic thinking skills with a focus on driving outcomes.
• Proven ability to build and maintain relationships with clients and internal stakeholders.
• Excellent verbal and written communication skills, with the ability to engage audiences at all levels.
• Experience managing multiple projects and priorities in a fast-paced, deadline-driven environment.
• Demonstrated ability to collaborate cross-functionally and influence without direct authority.
• Highly organized, self-motivated, and adaptable to changing business needs.
• Proficiency in CRM tools (e.g., Salesforce) and project management systems.
• Passion for improving healthcare delivery through data-driven solutions.

Preferred Experience

• Experience in rural healthcare IT environments.
• Bachelor's degree or equivalent experience.
• Familiarity with SaaS business models and customer lifecycle management.
• Understanding of healthcare workflows, including experience in clinical, operational, or administrative settings.
• Experience developing training materials and customer education programs.

Why Join The Garage?

We're a mission-driven company focused on changing healthcare for good... one community at a time. You'll join a team of bold thinkers, fast movers, and collaborative builders who are all-in on creating real impact and change.

Location and Arrangements

While this position is open to remote candidates, preference will be given to those located in the Orlando Metro area or willing to relocate, as the role is designed to operate in a hybrid work environment

Compensation

The salary range for this position is $100,000-$120,000 annually , based on experience and qualifications.

Got what it takes?

Email Us: jobs@thegaragein.com