We are Innovators
Innovation is in our DNA. Entrepreneurship is our lifestyle. We've question-stormed, refined, built, revised and launched successful technology solutions. Cultivating great ideas - and successful business models - is what we do best. It's who we are.
We want winners
We're looking for people who know how to get the job done. For whom winning is a habit, not an option. Who think out of the box, add value to everything they do by producing ideas and results that exceed expectations and make for amazing user experiences. Who are discovery driven, passionate, can execute and provide thought leadership.
Director, Platform Adoption & Outcomes
About the Role
As the Director of Platform Adoption & Outcomes, you will play a key role in driving client success by leading onboarding, implementation, training, and long-term adoption of our platform solutions. You will leverage your expertise in customer success, population health, and value-based care to build strong client relationships, deliver measurable outcomes, and enhance the overall customer experience across our network.
What You'll Do
- Own and manage the full lifecycle of assigned client relationships, including onboarding, implementation, training, adoption, retention, and satisfaction.
- Serve as a trusted advisor to clients, ensuring they realize ongoing value from our products and services.
- Develop and execute customer success strategies, best practices, and supporting content in collaboration with Product Management and Delivery teams.
- Act as the primary liaison between clients and internal teams to ensure seamless communication and successful delivery of services.
- Analyze customer data and performance metrics to identify opportunities for improvement, growth, and optimization.
- Lead client meetings, provide strategic guidance, and proactively address challenges to support client goals.
- Partner with Sales, Marketing, Product, and Delivery teams to align on objectives and drive expansion opportunities within existing accounts.
- Promote product adoption by aligning platform capabilities with key population health workflows.
- Translate client business needs into high-level product requirements and actionable insights.
- Develop and maintain project documentation, track progress, and communicate updates to stakeholders.
- Continuously improve customer experience processes, training materials, and operational workflows.
- Mentor team members and contribute to the overall effectiveness and productivity of the Platform Adoption & Outcomes team.
What We're Looking For
- 5+ years of experience in customer success, account management, or a related client-facing role.
- 8+ years of experience in the healthcare industry, preferably in population health or value-based care.
- Strong analytical, problem-solving, and strategic thinking skills with a focus on driving outcomes.
- Proven ability to build and maintain relationships with clients and internal stakeholders.
- Excellent verbal and written communication skills, with the ability to engage audiences at all levels.
- Experience managing multiple projects and priorities in a fast-paced, deadline-driven environment.
- Demonstrated ability to collaborate cross-functionally and influence without direct authority.
- Highly organized, self-motivated, and adaptable to changing business needs.
- Proficiency in CRM tools (e.g., Salesforce) and project management systems.
- Passion for improving healthcare delivery through data-driven solutions.
Preferred Experience
- Experience in rural healthcare IT environments.
- Bachelor's degree or equivalent experience.
- Familiarity with SaaS business models and customer lifecycle management.
- Understanding of healthcare workflows, including experience in clinical, operational, or administrative settings.
- Experience developing training materials and customer education programs.
Why Join The Garage?
We're a mission-driven company focused on changing healthcare for good... one community at a time. You'll join a team of bold thinkers, fast movers, and collaborative builders who are all-in on creating real impact and change.
Location and Arrangements
While this position is open to remote candidates, preference will be given to those located in the Orlando Metro area or willing to relocate, as the role is designed to operate in a hybrid work environment
Compensation
The salary range for this position is $100,000-$120,000 annually , based on experience and qualifications.
Got what it takes?
Email Us: jobs@thegaragein.com
- I'm curious. I'd like
to set up a demo - What does the
platform do? - Tell me more about
the Garage - What has been the
platform's impact?
